The Mediation Process

Under the guidance of the mediator and in accordance with agreed ground rules the parties:

• Individually outline their case, concerns and needs.
• Hear the other party’s case.
• Clear up misunderstandings.
• Objectively assess strengths & weaknesses
• Identify the real issues
• Explore options
• Find a solution that meets their individual & common needs.
  

Where Does Mediation Work Well?

Examples:

• Where a dispute may be prolonged in another process,
• Where the parties need to work together in the future
• Where the Parties cannot risk major legal costs
• Where the parties want a solution without adversity
• Internal: Between Owners, Members, Managers, Staff et cetera in Organisations
• External: With Suppliers, Customers, Creditors, Debtors, Agencies et cetera
• Within Communities, between Communities and other organisations