Service Continuity during Covid-19
As you are aware, the Irish Government has introduced unprecedented measures in order to protect the safety of all amid the current outbreak of coronavirus COVID-19. Within these measures, the government has advised that individuals should work from home where possible.
Augustus Cullen Law LLP is taking this advice and has implemented our business continuity plans to ensure we can continue to service our clients. The safety and wellbeing of all of our staff, clients and third parties, is our main priority and we are following all World Health Organisation and government guidelines at this time to minimise any health risk to our staff and clients.
The Augustus Cullen Law LLP team remains committed to our clients and to delivery of the service excellence you expect and deserve.
A planned approach
As a service-focussed firm, we have the systems and flexibility to continue to meet your business needs, especially in challenging times like these. In all cases, we are following our business continuity plan, supported by guidance from the Departments of Public Health and the Government.
Service continuity
Our offices remain open and we have the systems, technology and effective work practices to enable our staff to work remotely and continue to deliver a high-quality service for our clients. Some team members may continue to work on client sites where that is agreed. We have a core management team working from our office and will continue to operate our main office lines on 0404 67412 or 01 6139188. If you have any queries or concerns, please call or email us.
Meetings
We are reducing the number of face-to-face meetings to the minimum possible. We will contact all clients scheduled for meetings in the next two weeks to reorganise these meetings to video conferences, tele-conferences or Skype meetings where possible, or reschedule to a later date if that is suitable.
Next steps
We are monitoring events closely as they unfold, adapting our decisions as required and will remain in contact with you. Specific to this unprecedented event, we have already undertaken a number of important steps, which we outline below
- Testing the capability for staff to work from home and the ability to introduce split-team working and/or staff rotation between home working;
- Staff have been encouraged to hold client meetings by telephone wherever possible, taking into account client preference and policies;
- Daily cleaning regimes across all our offices have been increased for common touch points, such as office entrances.
During this time, we will all face a range of challenges, and our team are available to support you.
Stay safe and keep well.
19 March 2020
