Gus Cullen and the firm’s approach to addressing the key issues was professional, yet personal, efficient yet attentive. This was particularly important in the initial phases when emotions were highest. The firm’s knowledge of and experience with the laws, regulations and precedents going back decades was impressive and won our confidence. Throughout our engagement of the firm the efficient use of emails to communicate relevant documents and messages was most impressive and facilitated the retention of an electronic case file with little effort. The number of meetings required to make decisions at key milestones were kept to a minimum, but always useful and well timed, with particular allowance for my own busy travel schedule. This and the firm’s overall approach to the case facilitated careful control of costs, which was also much appreciated.